Submitting a Change of Circumstance

The Process

Any time after submitting your loan, you may need to request a Change of Circumstance (CoC). A Change of Circumstance should be submitted for any of the following:

  • Out of Tolerance APR Changes (i.e. Program Change, Interest Rate Change, etc.)
  • Loan Program Changes (i.e. Fixed to ARM, Loan Term Change, etc.)
  • Loan Amount Changes

IMPORTANT: After Initial Loan Estimate or Submission (whichever comes first), you will only be able to adjust the Rate Lock Period and Impounds. To learn more, read Locking Your Loan.

Resolving Change of Circumstance Task

To request CoC review, you will need to upload a completed Change of Circumstance Form under the Broker Upload folder as Doc Type, Broker – Change of Circumstance.


Note: We are not automatically notified when documents are uploaded.

Next, you can request CoC review by resolving the task, Submit for Change of Circumstance on the Tasks tab.

If a new Change of Circumstance Form is uploaded after the task is resolved, it may not be reviewed. You may need to resolve the CoC task once it becomes available again.

Note: You should not reactivate a resolved task since only the initial resolve will notify JMAC of your request. The task will become available for resolve once our team has re-disclosed. 


To cancel the CoC request, you will need to contact your Account Manager immediately. Reactivating the task does not remove your loan from our queue; they will need to manually remove it and reactivate the task.

Your Account Manager’s contact information is listed under Junior Processor in the Status and Agents tab.


To learn how to upload or resolving tasks, please read Uploading your Loan Docs or Resolving Tasks.

What's Next?

Change of Circumstance Review

The Disclosures Team will review the CoC, modify the loan, and send out a redisclosure. They will notify the Processor, Account Manager, and Account Executive when the loan changes are made.

The Underwriter will review applicable CoCs after the redisclosure is sent based on our Condition Review turn times. The Underwriter will send an updated Approval Certificate if the CoC triggers a change in conditions.

IMPORTANT: A CoC triggering a re-underwrite is subject to increased turn times.

If the CoC is not accepted (such as violating program guidelines), the Underwriter will revert the loan changes and provide a detailed explanation to the Processor, Account Manager, and Account Executive. The loan will then be redisclosed with the original parameters.

Change of Circumstance After Initial Closing Disclosure

If the Initial Closing Disclosure has been sent, a redisclosure CD will be issued requiring a 3-day Loan Doc waiting period in the following cases:

  1. The disclosed APR exceeds .125% of the most recently disclosed CD.
  2. The loan product changes.
  3. A prepayment penalty is added.

IMPORTANT: If the borrowers do not consent electronically, there is a 6-day waiting period required before Loan Docs.



Have more questions? Submit a request